FAQ

Where can I purchase Santero Apparel?

You’re at the right place! Browse entire collection here at santeroapparel.com. At the moment we don´t have any offline points of sale.

How can I contact you?

We’re in the office Monday – Friday from 7 AM to 4 PM PST and we’ll get back to you within 24 hours. You can contact us in a couple different ways:

• Email us at Hi@santeroapparel.com
• Message us on Facebook or Instagram
• Submit a contact form

What size should I order?

Sizing can be tricky, but we’ll help figure out the best size for you. You can review our size chart in the web page or contact us so we can help you.

Where are Santero Apparel pieces made?

We fabricate all of our products in our facilities in Mexico.

Is it safe to order from your online store?

Definitely! We don’t store any credit card details nor do we share your personal information with any third party.

How can I make an order?

You can place an order right here on the site. We accept most kinds of payments, to view all types of payments we accept online, see our footer.

Where do you ship?

Anywhere your heart desires! We offer free shipping for domestic orders. It may cost a little more, but we can definitely get it to you.

How long will it take for my order to arrive?

Shipping takes about three days to arrive.

What is your return policy?

We want to make sure you love your Santero garments. If for some reason you don’t, check out our return and exchange policy. 

How will I receive my refund?

Once we receive your return, it'll take 2-3 days to process your return. Please allow 3-5 days to see the refund on the form of payment.

What if the item I received is damaged or faulty?

We’re sorry that happened. Contact us and we will get that sorted right away!